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Shipping & Returns

Ordering, Payment & Shipping Policy

We at Grzyboski's Train Store want your online experience to be enjoyable, simple and successful.To that end, we have created an ordering, shipping and payment process to make your life easy.

Please review our policies and procedures and let us know if you have any questions or concerns by contacting us at info@grzyboskitrains.com

Most credit and debit card orders placed are normally shipped within 24-72 hours.  Mail orders are shipped once payment is received; orders placed by personal check may take up to 10business days to clear, once the payment clears the bank your order will ship. 

Please note: We do not ship orders on Saturday or Sunday.  Any order placed on Saturday, Sunday or a national holiday will be processed the following business day. 

Shipping & Handling
United States of America

Standard shipping charges are based on UPS & USPS published shipping rates.  Once an item(s) is placed in the shopping cart, a shipping quote can be obtained before checking out.

Please note: Grzyboski’s Train Store reserves the right to change the shipping method at its own discretion and expense. Grzyboski’s Train Store is not responsible for delays caused by weather or other natural disasters.

 

International Shipping & Handling

For all foreign shipments, Grzyboski's Train Store will not be held responsible or liable for any problems that result at your local customs office. If customs duties are assessed, these are in addition to your shipping charges and must be paid directly by you. No refunds will be given for items that are seized at your local customs office.  Grzyboski's Train Store will not be held liable for any customs duties or taxes that arise from your local customs office. Grzyboski's Train Store will also not be held responsible for any additional fee the local carrier in your country may charge.  

Please note: Grzyboski’s Train Store reserves the right to change the shipping method at its own discretion and expense.  Grzyboski’s Train Store is not responsible for delays caused by weather or other natural disasters.  All packages are fully insured. 

Ordering Methods

Online

Click on "Buy Now"

Phone

By calling (570) 451-1700 Monday to Saturday.
Outside the U.S. call: +1 (570) 451-1700

Fax

Fax us anytime at (570) 451-1727 Domestic or International

Mail

Grzyboski’s Train Store
200 Glenmaura National Blvd.
Moosic, Pennsylvania  18507
USA

Order Status and Returns

Email us Monday to Thursday from 11-5 Eastern; Friday 11-4EST at www.grzyboskitrains.com

Payment Options

On-line orders can be paid by credit card and debit card.  We accept the following credit cards: VISA, MasterCard, and Discover.  We also accept most bank VISA or MasterCard debit cards. Orders sent via mail can be paid by credit card, check or money order.

Orders can be placed 24 hours a day, 7 days a week on www.grzyboskitrains.comOn-line ordering is straightforward and convenient; simply click the “Add to Cart”button from any product page on the web site and then follow the subsequent instructions.

Returns:  Shipping charges are non-refundable.  10 day return policy-no refunds; exchange only.  15% Restocking fee applies to all returns. 

Payment and Sales Tax

Presently, Grzyboski’s Train Store accepts credit card payments from Visa, Master Card and Discover.  Because Grzyboski’s Train Store operates in the Commonwealth of Pennsylvania, we are required to collect 6% sales tax on orders shipped to a Pennsylvania address.  Orders that are shipped outside the state of Pennsylvania will not be charged sales tax

 Cancellations

Grzyboski’s Train Store works to ship orders as quickly as possible.  For this reason, we cannot guarantee that we will be able to cancel your order after it has been placed.  If you need to cancel your order, please call us ASAP and we will do our best to cancel your order.  

 Gift Certificates

Grzyboski’s Train Store offers gifts certificates to help you give the perfect gift every time. Please note that gift certificates are non-refundable.